Our support team is a true differentiator. The GeoCue team is available to assist customers with any technical challenges in the TrueView™ sensor, LP360, and former AirGon product families. As authorized resellers of Terrasolid, Agisoft Metashape, and DJI Enterprise drone products, we support customers who purchase through GeoCue.
"I always appreciate good and responsive customer service and your company continues to excel at that."Danuta Greblowska, GeoTerra
"You guys provide support as good as it gets!"Joel Ragan, Packaging Corporation of America
"Both Kevin Cowart and Darrick Wagg were very knowledgeable and would always respond within the hour of requesting support. Best of all they treated us like we knew what we were doing and never insulted our intelligence. Not once did they tell us to do something trivial like restarting your computer. They just assumed we had tried things like that before contacting support."Luke Hestor, Geospatial Analyst, Resource Environmental Solutions
"Thanks again for being so flexible with us on this last project. It is great working with you!"Jeremy Webb, US Forest Services - GTAC
"I can't say enough good things about the support we have received so far from GeoCue. "Tony Anderson, Anderson Surveying Inc.
"Thanks for your hard work. You guys have been great on customer service."Samuel Adams, Eagle-Eye Aerial Solutions LLC
"Thank you for the quick responses and excellent customer support. We are up and running!"Shawn Asher, Pickett and Associates
"I cant say enough good things about the support we have received so far from GeoCue."Tony Anderson, Anderson Surveying Inc.
Normal support business hours are: Monday - Friday, 7:00 a.m. - 6:00 p.m. USA Central Time.
If a support request is sent during business hours, a support representative will typically get back to you within 4 hours. If received after hours, a response will be sent the following day. To speed response time, please include the following information in your request:
- Contact information - please include e-mail address and phone number
- Company name
- Product name and version number
- Operating system
If your request includes problems pertaining to a specific error message, please include a screen shot of the error message.
To expedite your support needs, we recommend referring to our extensive product knowledge base. Our knowledge base contains a wide array of technical articles on all our product lines. Explore the knowledge base for in-depth articles: